About your appointment

Appointments with our lawyers, advocates and social workers are made through a booking system. These bookings can be made by telephone or in person. We do need to complete a ‘conflict of interest’ check before we can confirm your booking. You can find out more information about conflicts of interest below.

Do you have any questions?

Conflicts of Interest

You may have been told that we cannot give you advice because of a ‘conflict’.
Conflicts are very common and can arise in some of the following situations:
- We have previously advised the other person in your matter in relation to this or another matter in the last 7 years, or
- We have advised another client in an unrelated matter, in which you were also involved, or
- A staff member personally knows your or the other party.
Unfortunately we cannot inform you of the reason for the conflict as this information is protected by confidentiality and privacy requirements.

Assistance options for clients

All of our offices have disability access but please let us know if you require specific access options when your appointment is confirmed.
We have access to interpreters (telephone and in person) for all languages supported by Translating and Interpreting Services (TIS) National.
All interpreters must be pre-booked (including AUSLAN) and certain language interpreters require up to 7 days’ notice.
In most cases, we can also assist you in having documents translated into English.

Documents needed for your appointment – in person and over the phone

If possible, you should provide all relevant documents to us by email or in person so we can make a copy at least two working days before your appointment. This allows us to review the documents and be better informed about your situation.
You will also be asked to complete, sign and return our Client Agreement & Charter, which you can download here or access via the text message link provided to you.
If you are not able to email the documents, you can bring them to one of our Mirrabooka or Joondalup offices and we can scan your documents for you.
Your appointment may need to be rescheduled if the relevant documents have not been provided in time.

Children and attending appointments

We do not allow children between the ages of 2-17 into legal advice appointments concerning family law matters due to the often-sensitive nature of the discussions.
Exceptions may be considered but only by prior arrangement.
We are not able to supervise your children while you attend an appointment.