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About your appointment

Appointments with our lawyers, advocates and social workers are made through a booking system. These bookings can be made by telephone or in person. We do need to complete a ‘conflict of interest’ check before we can confirm your booking. You can find out more information about conflicts of interest below.

Do you have any questions?

Conflicts of Interest

  • You may have been told that we cannot give you advice because of a ‘conflict’.
  • Conflicts are very common and can arise in some of the following situations:
    • We have previously advised the other person in your matter in relation to this or another matter in the last 7 years, or
    • We have advised another client in an unrelated matter, in which you were also involved, or
    • A staff member personally knows your or the other party.
  • Unfortunately we cannot inform you of the reason for the conflict as this information is protected by confidentiality and privacy requirements.

Assistance options for clients

  • All of our offices have disability access but please let us know if you require specific access options when your appointment is confirmed.
  • We have access to interpreters (telephone and in person) for all languages supported by Translating and Interpreting Services (TIS) National.
  • All interpreters must be pre-booked (including AUSLAN) and certain language interpreters require up to 7 days’ notice.
  • In most cases, we can also assist you in having documents translated into English.

Documents needed for your appointment – in person and over the phone

  • If possible, you should provide all relevant documents to us by email or in person so we can make a copy at least two working days before your appointment. This allows us to review the documents and be better informed about your situation.
  • You will also be asked to complete, sign and return our Client Agreement & Charter, which you can  download here or access via the text message link provided to you.
  • If you are not able to email the documents, you can bring them to one of our Mirrabooka or Joondalup offices and we can scan your documents for you.
  • Your appointment may need to be rescheduled if the relevant documents have not been provided in time.

Children and attending appointments

  • We do not allow children between the ages of 2-17 into legal advice appointments concerning family law matters due to the often-sensitive nature of the discussions.
  • Exceptions may be considered but only by prior arrangement.
  • We are not able to supervise your children while you attend an appointment.
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