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Customer Feedback Survey

For our existing or previous clients – we would appreciate if you could please complete the below survey:

Rating

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	Does not apply
It was easy to contact you when I first needed help.	Strongly AgreeIt was easy to contact you when I first needed help. Strongly Agree	AgreeIt was easy to contact you when I first needed help. Agree	NeutralIt was easy to contact you when I first needed help. Neutral	DisagreeIt was easy to contact you when I first needed help. Disagree	Strongly DisagreeIt was easy to contact you when I first needed help. Strongly Disagree	Does not applyIt was easy to contact you when I first needed help. Does not apply
I was listened to in a friendly and respectful way.	Strongly AgreeI was listened to in a friendly and respectful way. Strongly Agree	AgreeI was listened to in a friendly and respectful way. Agree	NeutralI was listened to in a friendly and respectful way. Neutral	DisagreeI was listened to in a friendly and respectful way. Disagree	Strongly DisagreeI was listened to in a friendly and respectful way. Strongly Disagree	Does not applyI was listened to in a friendly and respectful way. Does not apply
You helped me to understand my legal problem.	Strongly AgreeYou helped me to understand my legal problem. Strongly Agree	AgreeYou helped me to understand my legal problem. Agree	NeutralYou helped me to understand my legal problem. Neutral	DisagreeYou helped me to understand my legal problem. Disagree	Strongly DisagreeYou helped me to understand my legal problem. Strongly Disagree	Does not applyYou helped me to understand my legal problem. Does not apply
My options were clearly explained	Strongly AgreeMy options were clearly explained Strongly Agree	AgreeMy options were clearly explained Agree	NeutralMy options were clearly explained Neutral	DisagreeMy options were clearly explained Disagree	Strongly DisagreeMy options were clearly explained Strongly Disagree	Does not applyMy options were clearly explained Does not apply
The help I was given made me feel confident and supported.	Strongly AgreeThe help I was given made me feel confident and supported. Strongly Agree	AgreeThe help I was given made me feel confident and supported. Agree	NeutralThe help I was given made me feel confident and supported. Neutral	DisagreeThe help I was given made me feel confident and supported. Disagree	Strongly DisagreeThe help I was given made me feel confident and supported. Strongly Disagree	Does not applyThe help I was given made me feel confident and supported. Does not apply
My safety and my family’s safety (e.g. children) has improved.	Strongly AgreeMy safety and my family’s safety (e.g. children) has improved. Strongly Agree	AgreeMy safety and my family’s safety (e.g. children) has improved. Agree	NeutralMy safety and my family’s safety (e.g. children) has improved. Neutral	DisagreeMy safety and my family’s safety (e.g. children) has improved. Disagree	Strongly DisagreeMy safety and my family’s safety (e.g. children) has improved. Strongly Disagree	Does not applyMy safety and my family’s safety (e.g. children) has improved. Does not apply
The information and resources I received were helpful.	Strongly AgreeThe information and resources I received were helpful. Strongly Agree	AgreeThe information and resources I received were helpful. Agree	NeutralThe information and resources I received were helpful. Neutral	DisagreeThe information and resources I received were helpful. Disagree	Strongly DisagreeThe information and resources I received were helpful. Strongly Disagree	Does not applyThe information and resources I received were helpful. Does not apply
I know where to get help if I have another legal problem in the future.	Strongly AgreeI know where to get help if I have another legal problem in the future. Strongly Agree	AgreeI know where to get help if I have another legal problem in the future. Agree	NeutralI know where to get help if I have another legal problem in the future. Neutral	DisagreeI know where to get help if I have another legal problem in the future. Disagree	Strongly DisagreeI know where to get help if I have another legal problem in the future. Strongly Disagree	Does not applyI know where to get help if I have another legal problem in the future. Does not apply
I would recommend you to other people.	Strongly AgreeI would recommend you to other people. Strongly Agree	AgreeI would recommend you to other people. Agree	NeutralI would recommend you to other people. Neutral	DisagreeI would recommend you to other people. Disagree	Strongly DisagreeI would recommend you to other people. Strongly Disagree	Does not applyI would recommend you to other people. Does not apply

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